Frequently Asked Questions
Shopping with us is simple and fast. We do not have crazy rules or expectations. Just low prices and great customer service!
Need help? Be sure to read over the following. Shipping, processing time and everything in between can be found here!
All orders placed through MyCheapVinyl.com will ship within 7 business days. We will do our very best to make this happen sooner too! We understand the importance of not only getting a good deal, but getting it fast too! We are so confident that your order will ship within 7 business days, that we offer a money back guarantee! If your order does not ship within 7 business, we will refund the purchase amount of your order AND still ship your order to you!!!
MyCheapVinyl.com defines business days as Monday-Saturday, excluding any federally and locally recognized holidays.
We understand the importance of feeling confident in the ability to contact a company that you have spent your hard earned money with and getting a timely, friendly response. That is why we have made it so easy to get a hold of us! Simply email us at firstname.lastname@example.org with any questions or concerns you may have. We will promptly respond within hours during business days. We are here for you before, during and after your purchase with us!
You can also use the "contact us" tab at the top of the page!
MyCheapVinyl.com accepts any payment method accepted by PayPal. PayPal is a payment processing site that is completely secure. You do not have to have an account to use it either. More information can be found here: https://www.paypal.com/us/home
We have designed our shipping rates with our customers in mind! We are not in the business of making money off of shipping like you find with most companies. We are straight forward and you will know what to expect each and every time you make a purchase with us.
MyCheapVinyl.com ships via USPS - Priority Mail. Our rates are based on purchase amounts and are as follows:
Shipping Rate 1: Purchases of $0.01-$6.99 ship for $4.95 (This is the only shipping rate that may ship via First Class if the order is within the weight requirements)
Shipping Rate 2: Purchases of $7.00-$24.99 ship for $6.95
Shipping Rate 3: Purchases of $25.00-$69.99 ship for $8.95
Shipping Rate 4: Purchases of $70.00-$124.99 ship for $10.95
FREE SHIPPING: ALL PURCHASES OF $125.00 OR MORE!
Every order will be provided with tracking that can be found in your "account" section of our website.
As a result of the large volume of orders Mycheapvinyl.com processes on a daily basis, we are unable to cancel orders once they are placed. We encourage you to contact us at email@example.com if you have any reservations about an order you are about to place. We would love to answer any and all questions you may have.
Sadly, because of the large amount of orders that we process daily, we can not allow changes to be made to an order once it has been placed. This can impede the work of our shipping department and can delay others orders. We have made this decision for the benefit of ALL of our customers. In addition we can not combine two separate orders into one. All orders, once placed, are final.
In the event that you are missing items from your order, receive the wrong color, or receive damaged items we require that you contact us within 5 days from the delivery of your order. This can be done through email at firstname.lastname@example.org . We are happy to work with our customers to give them quality product and service. Please be sure you contact us as soon as possible so that we are able to work with you on any problems you may have.
If you do not contact us within this time frame, the order will be considered accepted as is, and we will not be able to replace any items. Also, all orders are weighed when shipping labels are printed. This weight is documented. If you are missing items, we will compare the weight of your package at the time it left our store to the weight with the missing items.
When you contact us regarding an order, please include pictures of the items you received unrolled and spread out so that all items are visible, your box, your shipping label, and the invoice that is included in your order.
If your package is damaged or lost, it is your responsibility to complete the required claim forms with USPS. We can offer assistance with this, but are unable to file the forms for you. If your package is missing, but shows delivery, USPS may require you to fill out a theft report with your local police department before proceeding with a claim. Again, this will have to be done by the customer, as MyCheapVinyl.com accepts no responsibility for packages once they are shown to have been delivered by USPS.
Yes! Once your order has shipped, you will be sent an email notification that includes your tracking number! You can also log into your account on the website and view your order history.